Privacy Policy

1. Overview

Super Geeks collects and uses information needed to provide electrical and related services, customer portal access, invoicing, scheduling, and support.

thesupergeek.com and SuperGeeks LLC are owned and operated by Michael T Hancock as an independent contractor business.

2. Information We Collect

We may collect contact information (name, email, phone), service details, appointment history, invoice and estimate data, job media/documents, and account security event data.

3. How We Use Information

We use information to schedule and complete service work, send invoices/estimates/updates, provide portal access, protect account security, and improve service operations.

4. SMS Communications

If you opt in to SMS, we use your mobile number for service and account-security messaging (including 2FA). Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties except aggregators and providers that support SMS delivery and compliance.

5. Cookies

We use essential cookies for authentication and security, including short-lived security cookies used for multi-factor verification state. These cookies are required for secure sign-in flows.

6. Sharing and Disclosure

We do not sell personal information. We share data only with service providers necessary to operate the business (for example, hosting, email, payment, and messaging providers), or when required by law.

SMS opt-in and consent records are used only to operate messaging services and compliance workflows. They are not shared for third-party marketing.

7. Tennessee Compliance

We operate in Tennessee and comply with applicable Tennessee law and local requirements governing contractor services, including licensing and related obligations where applicable (for example, Tennessee Code Annotated Title 62, Chapter 6, and local permit/inspection rules).

Independent contractor status statements in these policies describe business structure and do not alter rights or obligations under Tennessee or federal law.

8. Data Safeguards

We use layered safeguards including authenticated account access, role-based authorization checks, password hashing, short-lived security tokens, private file access controls, and audit/security logging.

We also use operational controls such as secure transport (HTTPS), server hardening, and incident review processes to reduce risk.

9. Data Retention

We retain records as needed for service delivery, operational continuity, legal compliance, dispute handling, and security.

10. Contact

Questions about this policy can be sent to info@thesupergeek.com or by phone at 931-287-6423.

Mail: Michael T Hancock, 737 Wallop Ln, Crossville TN, 38571.